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POLICY 3: COMMUNITY GUIDELINES
POLICY 3: COMMUNITY GUIDELINES
Enforceable Version
3.1 Purpose
3.1.1 CRU is a structured civic discourse platform that enables Users to engage in informed discussions across a broad spectrum of civic topics, including governance, public policy, community issues, social topics, and political discussions as one category among many.
3.1.2 These Community Guidelines define acceptable behavior and content standards to ensure:
• (a) Lawful expression
• (b) Civil and respectful discourse
• (c) User safety and platform integrity
• (d) Regulatory compliance
• (e) Quality, credibility-weighted civic communication
3.1.3 Violation of these Guidelines may result in proportional enforcement actions, including warnings, content labeling, visibility reduction, temporary suspension, or permanent ban, depending on severity.
3.2 Lawful Use Requirement
3.2.1 Users must comply with all applicable Indian laws, including:
• (a) Information Technology Act, 2000
• (b) Indian Penal Code, 1860
• (c) Representation of the People Act, 1951
3.2.2 CRU does not permit unlawful content.
3.3 Respectful Debate Policy
3.3.1 CRU supports strong opinions.
3.3.2 Allowed:
• (a) Political criticism
• (b) Ideological disagreement
• (c) Government policy critique
• (d) Evidence-based arguments
3.3.3 Not Allowed:
• (a) Personal harassment
• (b) Threats
• (c) Calls for violence
• (d) Targeted abuse
• (e) Hate speech
• (f) Doxxing
3.3.4 Debate the idea — not the individual.
3.4 Prohibited Content
3.4.1 Illegal Content
• (a) Terrorist propaganda
• (b) Criminal incitement
• (c) Child exploitation material
• (d) Fraud schemes
3.4.2 Hate & Violence
• (a) Content targeting religion, caste, ethnicity, gender, or nationality
• (b) Incitement to violence
• (c) Genocide advocacy
3.4.3 Misinformation & Misleading Content
• (a) Deliberately false claims presented as facts
• (b) Manipulated media (including deepfakes) intended to mislead
• (c) Fabricated evidence or falsified documents
3.4.4 Impersonation
• (a) Pretending to be public officials, institutions, or other individuals
• (b) Fake endorsements or falsely attributed statements
3.4.5 Spam, Manipulation & Reputation Gaming
• (a) Bot amplification or automated spam
• (b) Coordinated inauthentic behavior
• (c) Attempts to artificially manipulate Civic Credibility Scores, engagement signals, or reputation metrics through bots, coordinated activity, or synthetic interactions
• (d) Mass propaganda flooding or coordinated manipulation campaigns
3.4.6 Defamation
• (a) Users are solely responsible for factual claims made about identifiable individuals or organizations
• (b) CRU does not verify the accuracy of User-generated statements and acts only as an intermediary platform
3.5 Civic Discourse and Political Content Rules
3.5.1 CRU supports civic discourse across many topics, including governance, public policy, community issues, and political discussions.
3.5.2 Political discussion is permitted as one category of civic content.
3.5.3 For sponsored political content:
• (a) Political advertisements must disclose sponsor identity
• (b) Paid political content must be clearly labeled
• (c) Foreign political funding promotion is prohibited
• (d) Voter suppression tactics are prohibited
• (e) Election interference is prohibited
3.5.4 The Platform does not endorse any political party, candidate, policy, or ideological position.
3.6 AI and Moderation Transparency
3.6.1 CRU uses:
• (a) Automated detection tools
• (b) AI-assisted moderation systems
• (c) Contextual information and evidence-based discussion support tools
• (d) Human review teams
3.6.2 Content may be subject to proportional actions:
• (a) Flagged for review
• (b) Labeled with contextual information
• (c) Visibility reduced or downranked
• (d) Temporarily restricted or hidden
• (e) Removed for policy violations
3.6.3 Moderation is conducted in good faith for safety, legal compliance, platform integrity, and enforcement of platform policies.
3.6.4 Users may appeal moderation decisions via: grievance@cruvels.com
3.7 Enforcement Actions
3.7.1 Depending on severity, enforcement may include:
• (a) Warning notice
• (b) Content removal
• (c) Temporary suspension
• (d) Permanent account termination
• (e) Reporting to authorities where legally required
3.7.2 Repeat violations result in stricter penalties.
3.8 Transparency & Accountability
3.8.1 CRU may publish periodic transparency reports including:
• (a) Number of takedown requests
• (b) Government content removal orders
• (c) Political ad disclosures
• (d) Account suspensions
3.9 Protection of Public Figures & Institutions
3.9.1 Criticism of public figures is allowed.
3.9.2 However, the following are prohibited:
• (a) False allegations presented as fact
• (b) Calls for violence
• (c) Coordinated defamation campaigns
3.10 Intellectual Property Respect
3.10.1 Users must not upload:
• (a) Copyrighted content without permission
• (b) Pirated media
• (c) Unauthorized political campaign materials
3.10.2 Violations may lead to takedown.
3.11 Reporting Violations
3.11.1 Users may report violations through:
• (a) In-app reporting tools
• (b) Email: grievance@cruvels.com
3.11.2 Reports will be:
• (a) Acknowledged within 24 hours
• (b) Reviewed in accordance with law
• (c) Acted upon within reasonable time
3.12 Platform Authority
3.12.1 CRU reserves the right to:
• (a) Interpret these Guidelines
• (b) Remove any content
• (c) Suspend accounts
• (d) Restrict features
• (e) Cooperate with legal authorities
3.12.2 Platform decisions are made in good faith for safety and compliance.
3.13 Updates to Guidelines
3.13.1 These Guidelines may be updated periodically.
3.13.2 Continued use of the Platform constitutes acceptance of updated rules.